Client Charter

Every aspect of our service is considered from a client’s point of view to ensure our service meets or exceeds client expectations.


Here’s what you should expect from us:

We understand that the relationship between a client and their lawyer is important, and that the selection of a lawyer or law firm can have enormous impact on personal and business affairs. At Evans, Bragagnolo & Sullivan LLP, every aspect of our service is considered from a client’s point of view to ensure our service meets or exceeds client expectations.

We will do our best work for every client.

Our lawyers will give each client the same high level of service, expertise, and attention, regardless of the matter or client circumstance. We will both protect and promote a client’s interest without judgement in a discrimination-free manner. We will work on our client’s behalf without compromising loyalties or conflicts of interest.

We will preserve and protect our clients’ privacy.

We will conduct our services in a private, confidential manner.

We will do our best to tailor our service to each client’s needs.

We understand that each client is unique, and that individual personal or business circumstances may require tailored accommodation. Whether a client needs in-home consultation, after-hours or weekend service, or multi-disciplinary support we work with our client’s to support personalized needs.

We will listen.

We will clearly and thoroughly share our knowledge and expertise related to a client’s matter and ensure we fully understand our clients’ personal perspective on how they would like the matter to be handled or resolved.

We will conduct our business and ourselves to the highest professional standards.

Our lawyers hold themselves and each other to the highest standards of excellence.

Clients can expect and count on receiving thoughtful and accurate legal advice that has been given a high level of attention, consideration, and review.

We are responsive.

Clients may expect to hear from their lawyer within promised timelines. We will return client calls within one business day or less. Every time.

We will keep you informed.

We understand that many of our clients expect and benefit from regular updates on the status of their matter. We keep our clients in the loop and aware.

Innovative billing structures and fee transparency.

We understand and strive to meet the needs of our diverse client group. We offer a range of billing structures to meet client needs. We will always clearly communicate any and all fees related to our services in advance of incurring client expense.

If at any time you have a question or would like to make a comment about our services, please call 1-705-264-1285 or send an email to